Our practice is excited to announce that we’re now using HotDoc to send out appointment reminders via SMS. This method is a more secure and reliable way to remind patients about their upcoming appointments.
When you receive a reminder by SMS, there are two ways you can confirm or cancel your appointment:
- Click on the secure link, and follow the instructions
- Or simply reply ‘YES’ or ‘NO’ to the SMS
Please do not reply with anything aside from a ‘YES’ or a ‘NO’, otherwise your reply might not be understood. Please also note that you do not need to phone us to confirm or cancel your appointment. If however you prefer to speak to someone in person, feel free to phone us on: 0x xxxx xxxx
Here is a short video explaining how HotDoc reminders work.